Privacy Policy

Privacy Policy

Last Updated: July 23, 2026

At eDesignVault, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, create an account, purchase a membership, or use our design file storage and management services.

1. Information We Collect

When you use eDesignVault, we may collect information such as:

  • Your name, email address, and account information.

  • Information provided when you register or manage your profile.

  • Membership and subscription-related information.

  • Files, embroidery designs, folders, tags, thread colors, thumbnails, and other content you upload to your account.

  • Technical information such as browser type, device information, IP address, and website usage data.

  • Communications you send through our contact forms or customer support.

2. How We Use Your Information

We may use your information to:

  • Create and manage your eDesignVault account.

  • Provide file upload, storage, organization, search, and download features.

  • Manage memberships and subscriptions.

  • Process payments and maintain transaction records.

  • Provide customer support and respond to inquiries.

  • Improve the functionality, security, and performance of our website.

  • Send important account, service, or subscription-related communications.

  • Prevent fraud, misuse, or unauthorized access.

3. Uploaded Design Files and Content

Files and embroidery designs uploaded to your eDesignVault account are used to provide the storage and organization services available through the platform.

We do not claim ownership of the designs or files you upload. You retain responsibility for ensuring that you have the necessary rights and permissions to upload and store your content.

We do not sell your uploaded files or use them for advertising purposes.

4. Payment Information

Payments and subscriptions may be processed through third-party payment providers such as Stripe and/or PayPal.

eDesignVault does not directly store complete credit or debit card details. Payment information is handled by the applicable payment provider according to its own privacy and security policies.

5. Cookies and Analytics

We may use cookies and similar technologies to keep the website functioning properly, remember preferences, understand how visitors use our services, and improve the overall user experience.

Where required by applicable law, we will request consent before using non-essential cookies.

6. How We Share Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate eDesignVault, including hosting, payment processing, analytics, email delivery, security, and other technical services.

We may also disclose information when required by law or when reasonably necessary to protect the rights, security, and integrity of eDesignVault and its users.

7. Data Security

We use reasonable administrative and technical measures designed to protect personal information and uploaded content from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service or electronic storage system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials and using a secure password.

8. Data Retention and Account Deletion

We retain personal information for as long as reasonably necessary to provide our services, maintain your account, meet legal obligations, resolve disputes, and enforce our agreements.

If you cancel or delete your account, your stored files and associated data may be deleted in accordance with our account deletion and data retention procedures. We recommend downloading any files you wish to keep before closing your account.

Certain records may be retained where required for legal, security, fraud-prevention, or accounting purposes.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of your personal data.

You may contact us to submit a privacy-related request. We may need to verify your identity before completing certain requests.

10. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies, and eDesignVault is not responsible for the privacy practices of third-party services.

11. Children’s Privacy

eDesignVault is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

eDesignVault
Email: info@edesignvault.com

By using eDesignVault, you acknowledge that you have read and understood this Privacy Policy.